Shipping policy

Welcome to Shea Butter Society! We're delighted to have you join our community of valued customers. To ensure your shopping experience is as seamless as possible, we've partnered with UPS for all our shipping needs. Our commitment to excellence extends beyond the products we offer; it encompasses every aspect of your interaction with us.

At Shea Butter Society, we understand the importance of reliable shipping services. That's why we trust UPS, a global leader in logistics, to handle the delivery of your orders with care and efficiency. With UPS, you can expect timely and secure delivery to your doorstep, wherever you are in the world.

The shipping rates for each order are calculated based on both the total weight of the items and the destination.

Our shea butter-based products may melt in temperatures exceeding 80 degrees Fahrenheit. During summer months, Shea Butter Society will not be held responsible for reimbursement if the product melts during shipment. Nevertheless, the product remains usable. Simply place it in the refrigerator for approximately 20-30 minutes, then allow it to rest at room temperature for at least 2 hours. This process will facilitate the re-solidification of the product, although it may lose some of its fluffiness (which is not a concern).

 

Order Processing Time:

Upon purchase, please anticipate a processing time of approximately 7-10 business days for your order. If your order is placed after business hours or on a holiday, processing will commence on the following business day.

Business Days & Hours:

Hours of Operation

Monday – Friday: 9:00 am – 5:00 pm (EST)

**Closed On All Federal Holidays**

Lost/Stolen Packages:

We cannot assume liability for packages lost or stolen after delivery confirmation and tracking by UPS confirms the order was delivered. However, in the event of such an occurrence, we advise contacting your mail carrier to verify if the package was delivered to the correct address and work directly with UPS to file a claim.